SUPPORT > CONTACT SUPPORT

If your StarFish sonar is not operating properly, we would suggest that your first try the troubleshooting section and the documentation provided with the product to see if the problem can be easily remedied.

If you need further support, you can contact us by...

EMAIL	support@starfishsonar.com
WEB	StarFish Online Support Form
PHONE	++44 (0)1224 746979 (9:00am to 5:00pm, Monday to Friday, GMT)
FAX	++44 (0)1224 741771

When contacting us, please provide the following information, where appropriate and if possible, to help us with your technical support request...

• Name of the stockist, supplier or retailer where you purchased your StarFish system.
• Part and Serial Numbers of the system components. These are located on the labels of each item, and are in the form 'BPxxxxx.xxxxxx'.
• Version number of the StarFish 'Scanline' software you are using.
• The operating system name, version, type (32 bit or 64 bit) and any service pack upgrades on your PC.
• Brand and model of your computer (processor type and memory configuration is also useful if known).

If you have to return your StarFish product for servicing, please...

• Contact us (using the details above) for a 'Returned Materials Authorisation' (RMA) number before sending your StarFish.
• Pack your StarFish back in the original packaging (or other suitable container), and include written documentation including your contact details (including contact phone number), the RMA number and a description of the problem and any symptoms occurring.
• If your product is still under warranty, please include a copy of your receipt (showing proof and date of purchase).
• Please return the product back to Tritech International Limited, using an insured courier and delivery confirmation.

You can contact technical support by completing the online form below. Please also provide the information requested above, where appropriate and if possible, to help us with your technical support request...

NAME	EMAIL
SUPPORT QUESTION